OneSupervisor is a mobile management tool designed to take away all the complexities that contact center supervisors handle, giving them the time and freedom to focus on tasks that matter more.
Find issues early on. The solution provides important visual cues and alerts to direct the supervisor’s attention to the right issues. This allows users to concentrate on what’s important at the moment.
With canned messages, quick screenshots and one-click listen in functionality, supervisors can communicate with their team more effectively.
With automatic agent suggestions, you can make sure that all your agents are being productive on the job. Based on priority of services, available agents can be re-allocated from one service to the other